Cancel an ACH Payment

You can cancel an ACH payment when the associated invoice is in the Processing state.

You must have the Issuer role at the company level to cancel payments.
  1. In the left-hand sidebar, select Payment & waivers.
  2. Select the Invoices tab.
  3. Select the Processing tab.
  4. In the Action column, select Cancel Payment.
    A payment modal displays.
  5. Check that the modal information is correct.
  6. To verify that you want to cancel the ACH payment, select Yes, submit.
    Note:
    • Cancellations are only available while the invoice status remains Processing (typically 2–3 days).
    • Cancellation requests may be rejected as an invoice nears the Complete state. Once Complete, no further cancellation requests can be made.
    • The Cancel payment button for split payments displays in the Split actions column of the invoice details dropdown.
    • Multiple invoice payments released to the same vendor simultaneously are canceled as a single ACH payment.
    • When an ACH payment is canceled, Trimble Pay notifies subcontractors via email.
To re-release a canceled invoice, locate it in either of the following tabs:
  • Needs my attention
  • Ready to pay