Troubleshoot Benefits Issues

Troubleshoot common issues related to benefit codes not showing in the Vista Web Benefits module.

Remember to use the Audit Benefit Codes feature and review your configuration for the Benefits module. Following are some possible issues and resolutions.

Benefit Codes are not listed in the HR Benefit Codes grid in Vista

If your benefit codes are missing in Vista, then they will not be available in HR Management. See Configure HR Benefit Codes for details.

Benefit Type is not selected on the Info tab for a Benefit Code

In Vista, make sure that the Benefit Type is selected on the Info tab for the missing benefit code. See Configure HR Benefit Codes for help.

Benefit Codes are listed in the wrong Benefit Group

In Vista, make sure that the benefit codes are in the correct benefit group in HR Benefit Groups. You will also need to ensure that the employee you are testing is in the correct benefit group. See Configure Benefit Groups for details.

Benefit Code has the wrong Frequency on the Deduction/Liability Codes tab

If other troubleshooting efforts have not worked, double-check the Deduction / Liabilities tab in HR Benefit Codes in Vista. Ensure that you have entered the correct code in the Frequency column. Every option for every benefit to make available in HR Management requires that a deduction or a liability be assigned.

Benefits Codes are set up as negative earnings, which are not supported

You may have setup your HR Benefits Codes in Vista to charge your employees using an earnings code set up as a negative factor instead of using deduction or liability codes.

If this is the case, you will not be able to use the Benefits module in HR Management. This module was designed to handle amounts set up on the Deduction / Liabilities tab in HR Benefit Codes in Vista.

If you still want to use the Benefits module, you must convert your negative earnings codes to deduction and liabilities.
Tip: This process may take a while time to complete. Be sure to plan this conversion process well before open enrollment. It is recommended to do this at the beginning of the year and before any payroll has been processed as this may affect Forms W-2 as well as 401k matching. You will not be able to start implementation of the Benefits module until this process is completed.

Additional Troubleshooting Resources

Review the benefits mapping poster as an additional resource when troubleshooting benefits assignments: Benefits Mapping Between Vista Web and Vista