You can cancel an ACH payment when the associated invoice is in the Processing state.
You must have the Issuer role at the company level to cancel payments.
- In the left-hand sidebar, select Payment & waivers.
- Select the Invoices tab.
- Select the Processing tab.
- In the Action column, select Cancel Payment.
A payment modal displays.
- Check that the modal information is correct.
- To verify that you want to cancel the ACH payment, select Yes, submit.
Note: - Cancellations are only available while the invoice status remains Processing (typically 2–3 days).
- Cancellation requests may be rejected as an invoice nears the Complete state. Once Complete, no further cancellation requests can be made.
- The Cancel payment button for split payments displays in the Split actions column of the invoice details dropdown.
- Multiple invoice payments released to the same vendor simultaneously are canceled as a single ACH payment.
- When an ACH payment is canceled, Trimble
Pay notifies subcontractors via email.
To re-release a canceled invoice, locate it in either of the following tabs:- Needs my attention
- Ready to pay
