Admins can unlock a user's Azure Virtual Desktop account from
the cloud admin portal.
If a user has five invalid
login attempts, they will be locked out of their account for a period of time. As an
admin, you can manually unlock their account.-
Select the
user icon
to open the User Management page.
-
For the user you want to unlock, in the User Actions column, select
Unlock Account.
-
In the Unlock User Account window, verify that you want to unlock the user's
account by typing their user name in the field.
-
Select Unlock.
You will see a message saying User has been successfully unlocked.
That user will be able to log into their Azure Virtual
Desktop account again.