When reviewers are set up in Vista HQ Reviewers with View and Approve Self
Only permissions, if they add an invoice line that they are not the first
sequence of approval on, the invoice line disappears. This is expected behavior but
causes the invoice status in Vista to change to Not
Ready because the headers and invoice line item totals no longer match.
Recommended ConfigurationThis setup allows the current reviewer
to adjust the header and line item amounts so they are balanced before the
invoice goes to the next approver in the workflow.
-
Disable the Vista setting that requires the invoice total to equal the sum of
all lines. Go to . For your AP Company, make sure the setting Require
invoice totals to equal sum of all lines is unchecked.
-
Enable the Vista Web portal setting that requires the invoice line item detail
to equal the header total prior to approval. In the web portal, go to . Select the checkbox to enable the setting Invoice
Line Item detail must equal the header total prior to
approval.
This configuration means invoices are still available for review, but
approvals are blocked until the invoice header and line item totals are
balanced. To prevent reviewers from accidentally approving unbalanced
invoices, all reviews should be completed in the Vista Web portal so that no
approvals occur if the header and line item totals do not match.
Alternative ConfigurationThis setup allows reviewers to create
new invoice lines even if the invoice header amounts and line item totals do not
match. Additionally, this configuration does not automatically set the invoice
status back to Not Ready.
-
In Vista, go to . In the Allow up level approval setting,
choose the View and Approve self and lower levels
option.
When reviewers create a new invoice line, the portal allows the invoice
header amounts and invoice line item totals to be unbalanced without setting
the invoice review status back to Not Ready.
