Resolve issues when new hire records fail to initialize to Spectrum.
If a new hire record fails to initialize to Spectrum, a Failed Reason displays on the New Hire Details page (Info & Status section).
After correcting issues, an HR specialist should follow the standard procedure to initialize the new hire's record to Spectrum.
Common reasons initializing might fail are listed below.
| Failed Reason | Resolution |
|---|---|
| Duplicate Social Security Number | Validate the Social Security Number entered in Personal Info. |
| Duplicate Employee Number (applies to manually-entered employee IDs only) | Review the Employee Number entered in Spectrum Details. Assure that a unique number was used. |