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What Email Address is Used for Sending Notifications

Modified: 14 Oct 2026 Vista Field Service Administration Help

Troubleshoot issues when emails sent from the portal are going to a user's personal email address or emails are not being received.

By default, the portal chooses email addresses based on the following logic:
  1. Vista VA User Profile > Email field
    Note: The PR Company and PR Employee numbers must also be assigned on the VA User record for the portal to associate the account.
    Note: If you have enabled the portal setting Ignore VA user profile emails in Logic located under Admin > Portal Settings > Email Configuration > General Configuration, the portal will not use the email address set up on the VA User Profile.
  2. HR Resources > Work email field
  3. Vista PR Employees> Work email field
  4. HR Resources > Email field
  5. Vista PR Employees> Email field
If the VA User Profile exists, but the employee is still receiving emails at a personal email address, follow these steps to update the link between the two records in the VA User Profile module:
  1. In Vista, select Viewpoint Administration > Programs > VA User Profile.
  2. Update the PR Co and Employee fields.
    • PR Co: Enter the payroll company that the user belongs to. Press F4 for a list of valid companies.
    • Employee: Enter the employee number to associate with the user. Press F4 for a list of employees.

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