The following issues were fixed in the Vista Field Service R10 release.
To view customer suggestions and enhancements for this release, see the What's New page.
General
| Issues Fixed | Issue # |
|---|---|
| Resolved issue for users who received the following error message when attempting to approve or deny time off, review changes in Personal Info, or view the Benefits Dashboard: Error during serialization or deserialization using the JSON JavaScriptSerializer. The length of the string exceeds the value set on the maxJsonLength property. | 108927 Note: Resolved in an update after release 22.8+. |
| When running a search
in the Mail Log, if the user entered a date range that included
over 1,000 emails in the results, the Date
Added column did not sort results by the most
recent date. Note: Mail Log search results
include a maximum of 1,000 of the most recent emails and
messages based on the specified date range. |
108676 |
| When logging in through single sign-on, users with expired passwords were receiving the password expiration notification. | 109147 |
| Users who completed the steps to reset their password via , entered their new information, and selected Submit on the login page received no indication that their changes went through. Selecting Submit again locked them out. | 109235 |
| Resolved login timeout issues for some users at the end of a pay period after an update to version 22.8. | 109350 |
Device-Related Issues
| Issues Fixed | Issue # |
|---|---|
| Some Field Service users accessing the web portal on an iPad device experienced slow-loading or infinite spinner pages. | 108036 |
Offline Capability
| Issues Fixed | Issue #Field |
|---|---|
| The prompt to sync offline items was no longer showing for users if the portal setting Enable Clock-in was selected. | 108892 Note: Resolved in an update after release 22.8+. |
Close a Trip
| Issues Fixed | Issue # |
|---|---|
| For some customers, the trip closeout process was not consistently generating an email or attachments. | 109062 Note: Resolved in an update after release 22.8+. |
Service Manager Dashboard
| Issues Fixed | Issue # |
|---|---|
| Selecting a work order from the Service Manager Dashboard resulted in an infinite spinner. | 109380 |
Timecards
| Issues Fixed | Issue # |
|---|---|
| For service type lines, standard timecards were not setting the Certified Payroll flag in PR Timecard Entry for employees who had Include on Certified Reports checked in Vista. | 108662 |
| Improved performance and loading speed of standard timecards and timecard reports. | 109236 |
Work Order Dashboard / Work Orders
| Issues Fixed | Issue # |
|---|---|
| On an intermittent basis, purchase orders created in Field Service showed only header information (no PO lines), and the work order number was missing from the header. | 109074 |
| If a user entered invalid information on a purchase order, Field Service generated an error and did not create the PO. However, the purchase order was created in Vista SM Work Orders (Purchase Orders tab) with a status of Reserved. | 108914 |
| On new Work Order forms, users could not sign in the Signature box unless they closed and then re-opened the form. | 109106 |
| The Work Order History and Site Details buttons were unavailable for some customers. | 109209 |
| Users creating a PO in Field Service received the following error message: The data reader is incompatible with the specified 'HRInformationModel.SMPOInsert_Result'. A member of the type, 'POHDKeyID', does not have a corresponding column in the data reader with the same name. | 109197 |