From within the Vista application, you can access additional support resources like the Help, the Knowledge Base library, and the Customer Support team.
To submit a Support case, you must have authorization level of "Support" or "Full" in the
Viewpoint Customer Portal.
- Select from any Vista form or from the Main Menu.
A Viewpoint Customer Portal web page opens.
- If you are not logged into Viewpoint Customer Portal, log in.
The home page
displays.
- Click Submit Your Case.
The Submit a Case form displays.
Note: If you do not have "Full" or
"Support" permissions, a "not authorized" message displays and you will be
unable to proceed.
- At the What
can we help you with today? prompt, select
Support.
- At the Which product are you using prompt, select
Vista and then specify the
Version and Module.
- Use the text box to enter a brief summary of the question or problem.
- Click Search
Knowledge Base.
- If none of the suggested
solutions meet your needs, click Continue to Case
Creation.
- In the Case
Create section, enter additional information as needed and click
Submit.
Your support request is logged directly into the Support
system.
Viewpoint Support personnel will address your case as soon as possible.