Business Contexts
An ERP Admin or Company Admin whose Trimble ID is associated with additional business contexts can access different pages of Service Hub from each context.
Note: To switch business contexts after you have logged in, select your user profile in the upper right-hand corner, and then select Change Context.
Business Context Definitions
- Customer User
- Customer Users are the end users of Service Hub. Their permissions
depend on which user role they are assigned. For a side-by-side comparison
of user role permissions, see User Roles.
This business context is the default for the following user roles:
- Customer Admin
- Finance User
- Site Admin
- Portal User
- ERP Administrator
- The ERP Admin or Company Admin is a Service Provider
team member whose responsibility is to configure the portal for the Service
Customers. These administrators have the exclusive ability to configure the
Stripe payment portal, invite new admins, and define service request email
recipients. They can also onboard Customer Users.
This business context is the default for the following user roles:
- ERP Admin
- Company Admin
