Hosted - Authentication Error with Windows App

When launching an application from the Windows App, users may encounter a popup error stating:

An authentication error has occurred (Code: 0x80080005). Remote computer: [address].viewpointcloud3.local This can happen if sign-in credentials could not be verified, sometimes after recent security updates.

 

Resolution

This error is typically caused by cached credentials or local security update conflicts within the Windows App environment. You can resolve this using one of the two methods below:

Method 1: Follow Microsoft Guidance

1. Click the link provided directly within the error window on your screen.

2. Follow the troubleshooting steps provided by Microsoft to correct the Authentication Error.

Method 2: Manual Link Access

If the link is not visible or clickable in your error window, please use the official Microsoft documentation link below:

• Windows App Authentication Error Troubleshooting