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How to: Export Trimble Connect Sync log files for support

Modified: 2 Jun 2026 Trimble Connect
Context: When you experience persistent issues with Trimble Connect Sync (for example, files failing to synchronize), our support team will ask for the log files. These files contain the technical data necessary to perform a targeted search for the error.
Workflow: Retrieving log files
  1. Open the Trimble Connect Sync application on your computer.
  2. Click the Question mark icon (Help) in the top right corner of the screen.

 

  1. Select the option Contact Support from the menu.
  2. Do not fill out the form in this window to create a case directly. Instead, look at the bottom of the window and click the link: Open and review log file.

 

  1. Windows Explorer will now open at the specific file location. You will see a compressed folder (a zip file) selected, named SyncSupport_Log_{timestamp}.zip.
  2. Send this .zip file to our support team (as an attachment in your email or support portal ticket).
  3. Very important: Always clearly state the exact name of the project where the issue occurs in your message. This allows the support representative to quickly and specifically find the right information within the log files.
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