To send an email to an external address (someone outside of your company), you need to add the email address to the portal. If needed, you can later remove these external addresses.

1. To add an external address, go to send a test email or forward an email. In the popup window, select Add/Remove External Emails.
   1. In the Manage External Emails window, enter an optional Display Value to associate a name or company name with the external address.
   2. Enter a valid Email Address for the recipient.
   3. Select Add Email.

      

   4. Select Back.
   5. In the previous window, search for the external address you just added. Choose it from the list and finish sending the email.
2. To remove an external address, go to send a test email or forward an email. In the popup window, select Add/Remove External Emails.
   1. In the Manage External Emails window Current External Emails field, search for the existing address.
   2. Find the address in the list and select Remove.

      

   3. Select Back to return to the previous screen.