Troubleshoot guide when you get the notification that the project does not exist or is deleted. The admin of the project needs to give access on the root level of the project in Trimble Connect.
n the Trimble Connect Sync app, click the question mark icon in the top right corner and choose 'Contact Support'. Do not create a case directly in this window, but click the link at the bottom: 'Open and review log file'. Windows Explorer will open showing a zipped file (SyncSupport_Log_{timestamp}.zip). Send this file, along with the exact project name, to support. { "platform": ["Trimble Connect"], "discipline": ["General Support", "Admin"], "user_role": ["BIM Modeler", "Engineer", "System Administrator"], "intent": ["Export Logs", "Contact Support", "Trimble Connect Sync"] }
Are you getting a new email domain? Do not create a new Trimble Identity account; instead, update your email address in your existing profile at myprofile.trimble.com. Have you accidentally already created a new account? You must first delete the new account, wait out the 72-hour safety period (grace period), and then change the email address using your old account. { "platform": ["Admin", "Trimble Connect"], "discipline": ["General Support", "Admin"], "user_role": ["System Administrator", "BIM Modeler", "Engineer", "IT"], "intent": ["Account Management", "Change Email", "Delete Account", "Prevent Data Loss"] }
When the Sync Preview selects files for upload or download that have not been changed, it often helps to delete the hidden SyncData folder. You can do this by locating the ProjectID via the web browser, closing the Sync app's background process via Task Manager, and removing the corresponding folder in %localAppData%\Trimble\Trimble Connect Sync\SyncData. { "platform": ["Trimble Connect"], "discipline": ["General Support", "Admin"], "user_role": ["BIM Modeler", "Engineer", "System Administrator"], "intent": ["Troubleshooting", "Clear SyncData", "Sync Issues"] }
Improve task sorting in Trimble Connect by using ISO 19650 inspired naming conventions. Use the Title field for structured location and discipline codes, separated by hyphens.
