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Trimble Connect Knowledge Base Articles

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Trimble Connect Knowledge Base Articles

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How to: Export Trimble Connect Sync log files for support

n the Trimble Connect Sync app, click the question mark icon in the top right corner and choose 'Contact Support'. Do not create a case directly in this window, but click the link at the bottom: 'Open and review log file'. Windows Explorer will open showing a zipped file (SyncSupport_Log_{timestamp}.zip). Send this file, along with the exact project name, to support.

Troubleshoot: The project you are trying to access either has been deleted or does not exist

Troubleshoot guide when you get the notification that the project does not exist or is deleted. The admin of the project needs to give access on the root level of the project in Trimble Connect.

Tip / Troubleshooting: Advanced use of the Installer Cleanup Tool (Registry cleaning)

Context When resolving installation issues, it is sometimes necessary to remove residual keys from the Windows registry. The Stabicad installation folder contains a hidden gem for this: the InstallerCleanup.exe. Although this tool is configured by default to clean up Stabicad and CAD platform remnants, it features a free text field. This allows you to use the tool to search the registry for remnants of any arbitrary installed software.
⚠️ Warning beforehand: Modifying the Windows registry can affect the operation of the system. Use this tool carefully and always check what you select.
Step-by-step plan: Searching and removing specific registry values
Step 1: Starting the tool
  1. Navigate in Windows Explorer to the folder where the original Stabicad installation files were extracted.
  2. Open the file via the path: .\Tools\Installer Cleanup\InstallerCleanup.exe.
  3. Note: After double-clicking, a Windows warning (UAC) may appear, depending on the administrator rights set for that Windows account. Accept this to continue.
Step 2: Understanding the interface The main screen of the tool is clearly divided into two parts:
  • Left side (Registry): Here, the tree structure with the found registry values will appear.
  • Right side (Log): A log is kept here containing, among other things, the number of found entries.
Step 3: Performing a search
  1. At the top left of the screen, you will find an input field. By default, this is filled with the text 'Stabicad/Intellicad/CAD-platform'.
  2. Delete this text and type in the name of the software whose remnants you want to find (for example, SketchUp).
  3. Click on the red 'Search registry' button next to the input field.
  4. Note: Depending on the speed of the system and the size of the registry, this search process may take a moment.
Step 4: Selecting and Removing
  1. Once the search is complete, the results appear on the left side in a tree-like structure, provided with checkboxes.
  2. In the right column (Log), you can see exactly how many items were found.
  3. You can now check specific folders or keys, or use the 'Select all' box at the top to select everything at once.
  4. Finally, click the (now active) red button 'Remove selected entities' at the bottom of the screen to permanently delete the checked registry values.

How to: Apply naming conventions for ToDo's and Views in Trimble Connect

Improve task sorting in Trimble Connect by using ISO 19650 inspired naming conventions. Use the Title field for structured location and discipline codes, separated by hyphens.

Trimble Connect Sync scenario's

An overview of outcomes per scenario for Trimble Connect

Network Community Portal for How To's, Training, Discussion

How to, training, discussion, q and a, training materials, connect with experts, product releases, feature updates,

TID PRODUCTS - How to Remove Trimble ID (TID) Cookies from Browser

If the Trimble ID does not log the user out automatically or exit when leaving the program, use the following steps to force a logout.

Cause: Trimble ID (TID) is not exiting properly.

Troubleshooting: Refresh SyncData for synchronization issues in Trimble Connect Sync

When the Sync Preview selects files for upload or download that have not been changed, it often helps to delete the hidden SyncData folder. You can do this by locating the ProjectID via the web browser, closing the Sync app's background process via Task Manager, and removing the corresponding folder in %localAppData%\Trimble\Trimble Connect Sync\SyncData.