Code Doesn't Work

If your MFA codes don't work when entered into VFP, there may be an issue with time synchronisation settings in your Authenticator app or on your device.

  1. To set the correct time for Android:
    • Go to the main menu of the Google Authenticator app.
    • Tap More > Settings > time correction for codes > Sync now.
  2. To set the correct time for iOS:
    • Tap Settings > General > Date & Time > Enable Set Automatically.