Trimble Identity (ID)

All Trimble Pay users have been upgraded to log in with Trimble ID for a better software experience across the broader Trimble Pay ecosystem.

• For information on setting up and using Trimble ID to log in to your Trimble Pay account, see Set up a Trimble Pay™ Account.

• For answers to common questions about using Trimble ID, see the Upgrade to Trimble Identity (ID) FAQ.

Subcontractors

• Simplified Notarization Login

  With Trimble ID, the notarization process has be streamlined for in-person e-notary. The secondary user (Notary) no longer needs to manually enter their email, password, or pin. Instead, on the page, when Notarize via Trimble ID is selected a separate login window opens.

  For more information, see E-Notarize a Document.

• Streamlined Sign a Payment Application

  With Trimble ID, subcontractors are no longer required to enter a PIN after selecting Sign document.

  For more information, see Submit an Application for Payment.

• Updated Requirements for Bank Accounts

  With Trimble ID, Multifactor Authentication (MFA) is required in order to add or remove a bank account. If MFA is not enabled a warning message displays when the Payment info tab on the Company settings page is selected.

  For more information on adding or removing a bank account, see Connect an Online Bank Account to Receive ACH Payments and Connect a Bank Account to Receive ACH Payments - Manual.

• Verifying Receipt of Payment

  With Trimble ID, company admins are no longer required to use a PIN when verifying payments.

  For more information, see Verify Receipt of a Payment.

Trimble Assistant for Trimble Pay

Trimble Pay now includes the Trimble Assistant chat agent. Use the assistant to ask specific questions about the tasks you can perform in Trimble Pay. To start a chat session, select the Trimble Assistant icon located at the bottom, right-hand corner of the application.

Trimble Assistant Chat Tips

• Trimble Assistant is still learning: To improve results, ask specific questions. If you do not get a helpful answer the first time, try rephrasing your question. For example, "As a subcontractor, how do I…?".
• Trimble Assistant is looking for feedback: Select Rate Responses in the lower right of the chat window to rank and comment on the answer to your question. Your feedback will be used to improve the assistant and documentation as needed.

Support Resources

To ask additional questions, or to open a support case, go to https://app.flashtract.com/help.