Create a Service Request

Your service customers can make service requests directly through Service Hub Work Orders page.

You must be a Customer Admin or Site Admin to complete these steps.
To create a service request, the service customer completes the following steps.
  1. From the Work Orders page, select Create Service Request.
  2. Enter the following details:
    • Site Name
    • Site Address
    • Site Contact
    • Site Contact Email
    • Site Contact Phone Number (optional)
    • Description of the Issue
    • The Work Order Number of the Previous Request (optional)
    • Equipment (optional)
    • Purchase Order Number (optional)
  3. Select Send Service Request.
An email is sent to the email address defined in the portal's service request settings.
The recipient of the service request must then manually enter the service request into Spectrum. For instructions, see Initiating a Work Order.

For more information about work orders in Spectrum, see Work Orders.