User Information not Showing in Employee Self-Service

If an employee's data is not showing in Employee Self-Service, it can be the result of common issues related to either your portal's setup or the employee's Trimble Construction One account.

Review and attempt the following troubleshooting options to resolve issues with an employee's data not showing in Employee Self-Service.

Option 1: Verify that Employee Self-Service features are enabled

Review your Enterprise Settings in Employee Self-Service to confirm that you have enabled the applicable features.

  1. In Employee Self-Service, select Admin Settings > Enterprise Settings.
  2. In the Feature Access section, make sure that you have enabled Personal Information and Earnings as appropriate. For more details, see Configure Enterprise Settings.

Option 2: Wait 15 minutes for newly-migrated accounts

New users to Trimble Construction One will receive a not authorized message within the first 15 minutes after their user account was migrated. Please allow at least 15 minutes for the employee's data to become available in Employee Self-Service.

Option 3: Verify that the employee has a login for Employee Self-Service

From the User Management - Beta page in Employee Self-Service, verify that the employee has Trimble Construction One login credentials.

  1. In Employee Self-Service, select HR Admin Tools > User Management (Beta).
  2. Select the With login button at the top of the grid.

    The grid refreshes to show only those employees who are missing Trimble Construction One logins.

  3. To further filter grid results, on the left side of the page, select the Active status and then select a specific Company.

    In the sample below, only two of the 23 active employee users can access their data in Employee Self-Service.

  4. Compare the data you see in User Management - Beta to the data showing in Spectrum Operator Maintenance (System Administration > Security > Operator Maintenance). This data should match. If you see a long list of migrated users in Spectrum, but they do not have a login in User Management - Beta, the employees may not be mapped properly. See the Verify that the user is mapped properly section for assistance.

Option 4: Verify that the user is mapped properly

  1. In Spectrum, open Operator Maintenance (System Administration > Security > Operator Maintenance).
  2. Locate the user account in question and verify that the status of the account is Migrated to Trimble Construction One.

  3. If the user account has not been migrated to Trimble Construction One, migrate the user in Spectrum. However, be sure that Trimble Construction One shows the same email as the one that you are about to migrate. This process will connect the user to the proper employee data.
  4. If the user account has been migrated to Trimble Construction One, confirm that the account has been mapped properly:
    1. Open the Employee Personal Info page in Spectrum (Payroll > Maintenance > Employees).
    2. Confirm that the user's default company is correct and that the employee is active in the default company.

    3. Confirm that the user's operator code on the Employee Personal Info page matches what is showing in Operator Maintenance. If it does not, correct the operator code on the Employee record.

Option 5: Confirm security on the Employee Kiosk template

  1. In Spectrum, open Operator Maintenance (System Administration > Security > Operator Maintenance).
  2. Open the EK template operator record, and select the Scheme tab.
  3. Select Specify company overrides to unlock the Categories tab.
  4. Select the Categories tab, and be sure that the following two category lines exist with the settings shown:

    • Line 1: Category = PA; Level = 1 (allows the user to sign in)

    • Line 2: Category = EK; Level = 2 (allows the user to view Personal Information)