User Information not Showing in Werknemers self-service

If an employee's data is not showing in Werknemers self-service, it can be the result of common issues related to either your portal's setup or the employee's Trimble Construction One account.

Review and attempt the following troubleshooting options to resolve issues with an employee's data not showing in Werknemers self-service.

Option 1: Verify that Werknemers self-service features are enabled

Review your Enterprise Settings in Werknemers self-service to confirm that you have enabled the applicable features.

  1. In Werknemers self-service, select Admin Settings > Enterprise Settings.
  2. In the Feature Access section, make sure that you have enabled Personal Information and Earnings as appropriate. For more details, see Configure Enterprise Settings.

Option 2: Wait 30 minutes for newly-migrated accounts

New users to Trimble Construction One will receive a not authorized message within the first 30 minutes after their user account was migrated. Please allow at least 30 minutes for the employee's data to become available in Werknemers self-service.

Option 3: Verify that the employee is linked to an employee record

From the HR Role Management > HR Roles page, verify that the employee is attached to an employee record.

  1. Select HR Role Management from the main menu or from the User Management section of the home page.

  2. Select the HR Roles tab.

    The HR Roles page opens, showing a list of all users currently in the system and their assigned role. This list shows only users who have a linked employee from a Spectrum operator.

  3. Review the Linked Employees column. Users must be linked to an employee record to view any data in your portal.

Option 4: Verify that the user has a Trimble ID

New Users are unable to access their data in Werknemers self-service until they create a Trimble ID. Administrators can confirm whether new users have created a Trimble ID by checking the Has Trimble ID column in the HR Role Management > HR Roles page.

Note: When an Enterprise Admin in Team creates an invite for a new user, the HR.Viewpoint.com system will check every 15 minutes for a 24 hour period if that user has accepted their invite and successfully created a Trimble ID.

After 24 hours, the HR System checks if the user has created a Trimble ID daily at 1 am PST.

Once they have created a Trimble ID, you can import that information into HR.Viewpoint.com by selecting Get Trimble ID in the Has Trimble ID column.

Note: If you encounter an error when retrieving a user's Trimble ID, see User's Trimble ID is Not Found

For more information, see Verify Employee Access.

Option 5: Verify that the user is mapped properly

  1. In Spectrum, open Operator Maintenance (System Administration > Security > Operator Maintenance).
  2. Locate the user account in question and verify that the status of the account is Migrated to Trimble Construction One.

  3. From Operator Maintenance, double-click the user's name to open their account.

    • On the Properties tab, confirm that the operator has a Contact attached to their record.

    • If they do not have a Contact attached, you will see an Add button. Select Add to attach a contact to the operator's record.

  4. If the user account has not been migrated to Trimble Construction One, migrate the user in Spectrum. However, be sure that Trimble Construction One shows the same email as the one that you are about to migrate. This process will connect the user to the proper employee data.

  5. If the user account has been migrated to Trimble Construction One, confirm that the account has been mapped properly:

    1. Open the Employee Personal Info page in Spectrum (Payroll > Maintenance > Employees).
    2. Confirm that the user's default company is correct and that the employee is active in the default company.

    3. Confirm that the user's operator code on the Employee Personal Info page matches what is showing in Operator Maintenance. If it does not, correct the operator code on the Employee record.

Option 6: Confirm security on the Employee Kiosk template

  1. In Spectrum, open Operator Maintenance (System Administration > Security > Operator Maintenance).
  2. Open the EK template operator record, and select the Scheme tab.
  3. Select Specify company overrides to unlock the Categories tab.
  4. Select the Categories tab, and be sure that the following two category lines exist with the settings shown:

    • Line 1: Category = PA; Level = 1 (allows the user to sign in)

    • Line 2: Category = EK; Level = 2 (allows the user to view Personal Information)