Resolve Time Off Request Errors

Resolve errors related to time off requests from either the Calendar or List view of the Time Off Requests page.

The following error messages may display at the top of the Time Off Requests page:

  • This request is missing a matching time entry.

    Resolution: If you have permission to approve time off requests, you can create the entry from the Time Off Requests page. If the time period is already locked, you must also have permission to lock time periods. In this case, entries will be created only if the time off request was made before the time period was locked.

  • Some time off requests don't have any matching time entries or might need to be exported. Use the Filter panel to filter "Error" status and view these requests.

    Resolution: If you have permission to export timesheet entries to Spectrum, you can export the entries directly from the Time Off Requests page.

Based on your permissions, you can create or export the entries as follows:

  1. Open the Time Off Requests page (Employees > Time Off Requests).
  2. From the Calendar or List view:
    1. Select the time off request showing the error.
    2. Select the applicable option in the Time Off Request summary window: Create Entry or Export.

  3. In List view, select the applicable option in the Actions column: Create Entry or Export.