Resolve Time Off Request Errors

Resolve errors related to time off requests from either the Calendar or List view of the Time Off Requests page.

Error messages display at the top of the Time Off Requests page in the following situations:

  • When a time off request does not have a matching timesheet entry.

    Resolution: In this situation, you can create the entry from the Time Off Requests page if you have permission to approve time off requests. To create an entry for a locked time period, you must have permission to lock time periods. In addition, entries will be created only if the time off request was made before the time period was locked.

  • When a time off request has matching timesheet entries that should have already been exported to Spectrum. For example, if the other entries from the same time period were already exported.

    Resolution: In this situation, you can export the entries directly from the Time Off Requests page if you have permission to export timesheet entries to Spectrum.

Based on your permissions, you can create or export the entries as follows:

  1. Open the Time Off Requests page (Employees > Time Off Requests).
  2. From the Calendar or List view:
    1. Select the time off request showing the error.
    2. Select the applicable option in the Time Off Request summary window: Create Entry or Export.

  3. In List view, select the applicable option in the Actions column: Create Entry or Export.