Troubleshooting HR Role Management
Refer to the following sections for tips on troubleshooting HR Role Management.
User Not Showing on the HR Roles Tab
- User is a Spectrum operator without a Viewpoint ID
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If the user is already a Spectrum operator, they should already have a Viewpoint ID created in Team. If the user does not already have a Viewpoint ID in Team, that user can be migrated from Team via the Add Users from Spectrum button.
- User is not a Spectrum operator
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If a user is not set up as a Spectrum operator, that user must be added as a new user in Team. The new user in Team does not need a role. This user must log in with the same Trimble ID they have set up through Traqspera.
- User exists in Team but is not showing on the HR Roles tab
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Typically, this means there is an issue with the Spectrum operator employee connection. In Spectrum, verify that the Operator code has been added to the Personal Info tab of the employee record. If it has not, add it, and wait a few hours for the data to flow to HR Management. If it has been added, please enter a ticket on the Viewpoint Customer Portal.
User is an HR Contractor
- Add the HR contractor to the system
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If you need to add an HR specialist who is a contractor and they do not have a linked employee, you can add them as an IT admin. Once they are an IT Admin, they will be available on the HR Roles tab. There, you can assign them an HR specialist role, and then remove them as an IT Admin.
- Remove the HR contractor's access
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The Enable and Disable options on the HR Roles tab are not available for users without a linked employee. To remove an HR contractor without a linked employee, change their assigned role to Employee. This removes their access immediately.
Name Field is Blank
The Name field on the HR Roles tab is blank for most records. Look for enhancements to this field in a future release.
