Tekla Model Sharing log files
Support needs log files to troubleshoot Tekla Model Sharing issues. The files are in the following folders depending on your Tekla Structures version:
Tekla Structures 2026 and newer versions
When you deliver your model to your local support for investigation, ensure that you include the relevant log files as shown in the image.
\TeklaStructuresModels\<model name>\logs\
Include all files from this folder, such as the modelsharing-<process ID>.log files
- The
modelsharing-<process ID>.logfiles record the current user's Tekla Structures sharing actions in the model indicated by the folder name.
\Users\<user>\AppData\Local\Trimble\Tekla Structures\<Version>\Logs
Include all files from this folder. This folder contains many useful logs, including possible issues when trying to join or open a model.
- TeklaStructures-<process ID>.log contains information about the Tekla Structures session. The amount of information recorded depends on the log level setting: XS_LOG_LEVEL.
- TeklaStructures-<process ID>.err contains errors from the Tekla Structures session.
- TmsClientLog_<process ID>_<date>_<instance>.log files contain information on Tekla Model Sharing service communication issues.
- TeklaStructures_LicenseAndLoginEvents_<process ID>.log contains information about online subscription license and login issues.
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Image
| NOTE: The AppData folder is hidden by default. To access it, you can paste %localappdata% into the Windows start menu search. |
Tekla Structures 2025 and older versions
When you deliver your model to your local support for investigation, ensure that you include the relevant log files, shown in the image above.
Note the following:
\TeklaStructuresModels\TeklaStructures_<user>.log
If you join a model that is not open: The \TeklaStructuresModels\TeklaStructures_<username>.log file contains information on the possible issues in joining the model.
\TeklaStructuresModels\<model name>\logs\
All files in this folder, such as modelsharing.log
If you join an open model: The modelsharing.log file of the model contains information on all Tekla Structures sharing actions.
\Users\<user>\AppData\Local\
\Tekla DataSharing\ClientLog_cat.txt or
\Tekla DataSharing\ClientLog_dog.txt
The AppData folder is hidden by default. To access it, you can paste %localappdata% to search in the Windows start menu.
The folder should also contain the sharingfacade.log file with the needed information at the end of the file.
Data sharing (cat/dog) logs contain information on the possible service communication issues found by Tekla Structures.
See also
Contact Tekla support to solve Model Sharing issues
Troubleshooting Tekla Model Sharing