Do I need a Trimble ID to make a purchase?

Yes. A Trimble ID is created for each team member who does not already have one at the time of license assignment. New users will be emailed instructions on setting up their Trimble ID, with a link that is valid for 72 hours. If the team member fails to create a Trimble ID within this time frame, they will not be assigned the license and the account owner will need to reassign the license to the user from the Admin Console.

What is a proration adjustment?

When you have multiple software subscriptions in your account, Trimble prorates subsequent subscriptions so they have the same renewal date. This is called co-terming. When co-terming your subscriptions, Trimble adjusts the cost of applicable subscriptions so they share a renewal date.

Are there quantity discounts for large purchases?

To inquire about about quantity discounts for large purchases, contact the appropriate Trimble sales team for your product.

Can I upgrade a license purchased from a reseller?

Contact the reseller for their upgrade terms.

What is the status of my order?

If you received an order notification email that stated we were processing your order, and you have not received an update after two business days from the day you submitted your order, please contact the product's support team.

What are the supplemental terms for online purchases?

All offerings are subject to the then-current applicable General Transaction Terms, Supplemental Terms by Category, and Supplemental Terms by Offering in effect at the beginning of the term and any renewal periods. Please retain a copy for your records. If you are looking for prior versions, please contact Trimble Support.

For more information, see Supplemental Terms for eCommerce Purchases.

Why am I unable to purchase ProjectSight?

ProjectSight is available to purchase online only by customers who are located in the United States and Canada. To purchase ProjectSight in other regions, contact the sales team at info@projectsight.trimble.com.

What if I encounter an error message during my purchase?

If you encounter an error message that does not clear after refreshing the page, please clear your browser cache and try again after a few minutes. If you continue to encounter the error message after clearing your browser cache, please contact the product's support team.

As a Trimble partner or reseller, how do I get technical support?

Contact the reseller support network specified in your reseller or partner agreement with Trimble for support.